FREQUENTLY ASKED QUESTIONS
Ordering a Rescue Kit
Which Countries Do you Ship to?
We only ship our cake kits in Australia but you can purchase our Downloadable Instructions and Templates worldwide. View Here
How Many Serves are in each Cake Kit?
Approximately 20-25 kids serves per cake
What Tools Do I Need?
Making your cake: you can beat your cake and icing by hand but a hand mixer will make it so much easier. You can grab a cheapy at the supermarket for under $15
Icing your cake: you can use a spatula but a palette knife is even easier you can buy these at cart.
Rolling fondant: we sell fantastic non-stick rolling pins at cart so you don’t need any pesky icing sugar
Check out our baking tools here
Which Cake Kits are the Easiest to Make?
We have taken care to design cakes that are achievable for everyone to make, but if this is your first time baking and you’re feeling nervous the 2D cakes are easier to ice than the 3D cakes. Also the less fondant detail on the cake the shorter the time required to decorate.
Am I Able to Change the Colours of a Cake?
Many kits already have colour options on the product page.
However, we are always open to helping you create the best cake to suit you, so feel free to contact us if you have a request not offered on the product page.
Do you offer Custom designs?
We’ve already created over 200 custom designs, you can check them out in the Custom Kit Category. For a design fee of $30 we can offer NEW custom designs. Contact us by email to chat about your requirements, there’s a chance the design you are looking for has already been made by another customer.
What is the Shelf Life of my Kit?
How Long will it Take for my Order to be Processed?
We always aim to dispatch cakes within 1 working days of the order being placed. The mail Leaves at lunch time each day so orders placed after 10.30 am are likely to be dispatched the following business day.
How Long does Delivery usually take?
Delivery depends strongly on your location. See our shipping link at the bottom of the home page for advice on APPROXIMATE delivery times.
You can also choose the express post option but please be aware that you will need to add a 1 working day processing time to the overnight delivery, and areas outside the CBD take 2/3 days for delivery in an express post bag.
The mail is picked up at lunch time Monday-Friday so if you’ve left it to the last minute give us a call or drop us and email and we’ll do a best to come to the RESCUE!!! Click here for Shipping Times
Do I Need to Sign for My Delivery?
Yes our courier requires a signature to delivery you kit, if you would like your parcel left in a safe spot outside please select the AUTHORITY TO LEAVE option when placing your order.
Please note however that Cake 2 The Rescue take no responsibility for parcels which have not been sighted on delivery .
If you do not have a dry spot out of the weather do not choose AUTHORITY TO LEAVE.
Will I receive my Download link Striaght Away?
Yes, you will receive a link to your downloads within 15 minutes by email.
How Many Times Can I Download?
You can download each PDF a maximum of 2 times.
How Do I Print my Downloads?
Only download to a device that is linked to your printer. Print your downloads on A4 /Letter size paper with zero margins.
Your template has been cut into two A4 /Letter pages for printing, tape them together after printing to make the A3 /Ledger size template
Does my Download link Expire?
Yes your link will expire 5 days after purchase.
Can I Share the Download I purchased?
This digital product is protected by copyright and can not be distributed or sold to any third party.
I haven't Received an Email with my Downloads?
Don’t have an Order Confirmation in your inbox?
Wait 15 minutes then first check your junk mail, if it’s not there’s a chance it’s been blocked by our firewall. To fix the problem just add [email protected] to your safe sender list. No luck, send us an email you may have made a spelling error on your email address.
How Many Serves does the Cake Template make?
Our templates are designed to allow for 20-25 kids’ serves. Feel free to resize the template and other measurements accordingly to suit your needs.
Making your Cake Kit
Which Box Do I Bake In?
You bake in the disposable baking box that all of your ingredients are packed into. The baking box has a white wax coating on the inside, brown paper on the outside and fold down sides. There is no need to line or grease the tray
How long Do I Bake the Cake For?
There are often variations in the temperatures of individual ovens, therefore we recommend you check the cake after 60 minutes and then monitor checking every 5 minutes. Don’t be tempted to open the oven door to check on your cake in the first 45 minutes as your cake may sink in the middle.
How Do I Know When My Cake is Cooked?
Your cake should be firm and when gently pressed on the surface it should bounce back. If you push a knife into the centre of the cake it should come out clean.
How Far in Advance can I Bake/Ice the Cake?
You can make the sponge in advance and freeze if required. You can also bake the cake up to 36 hours in advance and store in an airtight container until you are ready to ice the cake. We recommend you ice the cake no more than 24 hours in advance to achieve the best finish.
How Do I Store My Decorated Cake?
Once decorating is complete keep your cake in the cake box it was delivered in, in a cool place out of direct sunlight. Don’t keep in the fridge unless it’s extremely hot and serve immediately on removing from the fridge. Air conditioning is the ideal solution in the summer.
My Icing is Very Stiff Should I Add More Milk?
Your icing will be very stiff until you add the food colouring. Some cakes need more food colouring than others to achieve the correct colour, therefore we recommend adding the food colouring before adding any extra milk.