Returns & Exchange Procedures
If you are in any way dissatisfied with any item(s) that you have ordered and provided that the goods you ordered are returned to us in good and unused condition within 28 days we will immediately refund the purchase price of the item(s) using the same method as your original payment or exchange. Any delivery charges incurred are non-refundable.
Shipping costs of any returned goods remain the responsibility of the customer. As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
Claims concerning the product delivered must be submitted no later than 28 days following delivery of the product.
If, when your order arrives, it has been damaged in transit or it appears faulty, please return the item(s) to us and we will, subject to availability, replace the item(s) immediately upon receipt. If stock is unavailable we will refund the full purchase price.
Complaints & Comments / Claims & Disputes
Claims concerning the product delivered must be submitted in writing no later than 28 days following delivery of the product. Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact the company to seek a solution.